This Privacy Policy describes how your personal information is collected, used, and shared by Gallery Homes Pty Ltd (ABN 81 151 101 914) and its related bodies corporate and businesses (Gallery) when you visit www.startliving.com.au .
Gallery respects the rights and privacy of all individuals and is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles and protecting the personal information Gallery holds.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
Additionally, when you apply through the Site, we collect certain information from you, including your name, address, where you would like to live, email address, and phone number. We refer to this information as “Form Details”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Application Details.
Gallery may also collect your information in person by sales, staff, social media pages, phone calls, paper forms surveys and phone calls.
Gallery may also collect information from you if you provide products and/or services to Gallery (Service Provider Channels), and this personal information is generally collected to assist obtaining the products and/or services from you.
Gallery collects the types of personal information required to assist with providing Gallery products and services and informing you about them.
This includes, through the Collection Channels, personal information such as your name, date of birth, phone number, email and home addresses and information to assist with Gallery’s customer relationship management and market research functions, which may include information relating to your interests, experiences and preferences.
For more specific contracting or finance purposes, Gallery may collect through Collection Channels loan application information, financial / banking information, guarantor / next of kin contact details.
Through Service Provider Channels, Gallery may collect information about your employment or trading history and any business, company or related entity you are involved with.
We use the Form Details that we collect generally to gauge how we can help you build a home or find a parcel of land to purchase. Gallery may also use your personal information for a further purposes. By submitting your personal information you consent to Gallery using it to:
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site.
Gallery may disclose personal information to other entities in the Gallery Group of companies to help achieve one of the purposes derived above or as required by law.
Gallery may also provide personal information:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
The customer acknowledges that to facilitate the provision of the services and obtain necessary information to assist the customer, it may be necessary for Gallery Group (or its employees) to collect, hold and process certain personal information about customer. Gallery Group shall take reasonable steps to protect Personal Information in its possession from unauthorised use, access, disclosure, alteration or destruction. Gallery Group is committed to protecting personal information relating to our customers and other stakeholders and as such the customer acknowledges that such information will only be collected, used and disclosed for legitimate business purposes and in administering the working relationship or as otherwise required or permitted by applicable law.
You generally have the right to access your personal information free of charge, subject to some limitations contained in the Privacy Act 1988.
The APPs set out some circumstances in which Gallery is not required to provide you with such access. If you ask for your personal information and any of these circumstances exist, you may be given access to the personal information in a way that is permitted under the Privacy Act 1988.
To protect personal information held by Gallery, you may need to confirm your identity before access to your personal information is granted. It may take a little time to process your application for access and retrieve information from storage (if applicable).
Gallery encourages you to update us so that Gallery has accurate, current and complete information. You may correct any errors or request that Gallery deletes all or some of your personal information. You may also submit a request not to have any further contact from us.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here
Users of our website(s) and app(s) can opt-out or manage:
When you apply through the Site, we will maintain your Application Details for our records unless and until you ask us to delete this information.
If you have a complaint in relation to the collection, use or and disclosure of your personal information, please contact the Gallery Privacy Officer via the details provided below. The Gallery Privacy Officer will review all complaints received and respond to each complainant upon due consideration (which may require further information to be provided).
To contact Gallery about your personal information, concerns or complaints, email legal@gallerygroup.com.au
Alternatively, write to: Gallery Legal Counsel, PO Box 855, Sanctuary Cove QLD 4212
Gallery may amend this Privacy Policy from time to time. Amendments will be effective immediately upon notification on this website.
Latest version updated 3 December 2025.